If you're still interested interested in increased similarities of hospitals to hotels, check out these links:

1. Overview https://www.forbes.com/sites/leahbinder/2015/05/06/hospitals-strive-for-hotel-quality-service/#64e64be852cf

2. Why you wouldn't want hospitals to start looking like hotels https://www.acsh.org/news/2017/11/02/hospitals-arent-hotels-and-you-wouldnt-want-them-be-12075

3. What the Healthcare industry can learn from Hotels https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4014833/